Cancellation and No-Show Policy
Cancellations:
We respectfully ask that clients provide a 24-hour notice of any schedule changes, cancellation requests, or appointment modifications. Please understand, when clients cancel or miss their appointment without providing a 24-hour notice, we are often unable to fill that appointment time. This greatly effects our business, your therapist, and means our other clients miss the chance to receive treatments they need. For this reason, clients will be charged 50% of the service fee for the first 24-hour canceled session and 100% of the service fee for each session after that. Anyone who either forgets or decides to forgo their appointment, for whatever reason, will be considered a “No-Show.” No-shows will be charged 100% for their missed appointment. If payment for a missed service is declined, we will deny future service until the full payment is received.
Out of respect and consideration for your therapist and other clients, please plan accordingly to be on time and give proper cancellation notice.
Late arrival Policy:
We request that you arrive 5-10 minutes prior to your appointment time to allow time to answer any intake questions your therapist may have. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if this ever occurs so we can do our best to accommodate you. Appointment times are reserved for each patient, so oftentimes we cannot exceed that reserved time without making the next patient late. For this reason, arriving after your appointment time may result in loss of time from your massage so that your session ends at the scheduled time. Full service fees will be charged even when sessions are shortened due to late arrival. In return we will do our best to be on time, and if we are unable to do so we will add time to your session to make up for our late arrival or adjust the service charge accordingly.
Inappropriate Behavior Policy:
Massage therapy is for therapeutic purposes only. There is absolutely no sexual component to massage whatsoever. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and a refusal of any and all services in the future. You will be charged the full service fee regardless of the length of your session. Depending on the behavior exhibited we may also file a report with the local authorities if necessary. Treat your therapist with respect and dignity and you will be treated the same in return.